Policies

Last Updated: March 10, 2024

We are committed to providing you with high-quality candles and excellent customer service. Please read our policies carefully before making a purchase. If you have any questions, feel free to contact us.

1. Ordering and Payment

1.1 Payment Methods:

  • We accept credit/debit cards, PayPal, Apple Pay.
  • All transactions are processed securely.

2. Shipping and Delivery

2.1 Shipping Times:

  • Orders are typically processed within 3 business days.
  • Shipping times may vary based on your location.

2.2 Shipping Costs:

  • Shipping costs are calculated during checkout.
  • Free shipping is available for orders over $50.

2.3 International Orders:

  • We ship internationally; however, additional customs fees may apply.

2.4 Tracking:

  • Once your order is shipped, you will receive a tracking number.

3. Returns and Exchanges

3.1 Return Policy:

  • Returns are accepted within 7 days of receiving your order.
  • Items must be unused, in their original packaging, and accompanied by a receipt.

3.2 Exchange Policy:

  • We offer exchanges for defective or damaged items.
  • Contact us within 7 days of receiving the product for exchange instructions.

4. Cancellations

4.1 Cancellation Policy:

  • Cancellations are accepted within 24 hours of placing your order.
  • After 24 hours, orders cannot be canceled as they may have already been processed.

5. Privacy and Security

5.1 Privacy Policy:

  • We respect your privacy and protect your personal information. Read our full Privacy Policy.

5.2 Security:

  • Our website uses secure encryption to protect your sensitive information.

6. Contact Information

6.1 Customer Support:

  • For assistance, contact our customer support at avalystudio@example.com.

6.2 Mailing Address:

7. Terms of Service

7.1 Terms and Conditions:

8. Intellectual Property

8.1 Copyright:

  • All content on this website is the property of Sweet Subtle Pretty Studio.

9. Changes to Policies

9.1 Updates:

  • These policies may be updated periodically.
  • Check this page for the latest version.

Thank you for choosing Sweet Subtle Pretty Studio! We appreciate your business.